General terms

  1. The betting company accepts bets on the outcome of sporting and other events with a deliberately unknown result, including the use of telecommunication networks.
  2. Every time downloading the client’s application, regardless of the use of the media resource (via the Internet or mobile services), by opening an account and using an existing account, betting or participating in any games, taking any prize, the client confirms his agreement with the current version of the Rules and the obligation to act in accordance with these Rules.
 Anytime a user downloads the client, registers an account, uses an existing account, bets on any games, takes any winnings, etc., this signifies the User’s agreement and obligation to act in accordance with the current rules.
  3. RedStar has the right to make any changes and additions to the rules set forth herein, the provisions and procedures of payments without an individual prior written notice. Users are notified about this with appropriate announcements. The conditions of previously staked (placed) bets remain unchanged, and bets which are accepted are subject to the posted rules at the time of acceptance.
  4. RedStar Bets reserves the right to refuse service to any person without disclosing the reason(s). In case the administration becomes aware that the customer is a professional bettor, capper, predictor on anyhow might get access to internal information around sports events than his/her account will be immediately banned and all winnings nullified. RedStar Bets is an entertainment site only, professional betting is prohibited.
  5. The values of the parameters (including handicaps, totals) and coefficients of the events specified in the line of the current day may change after any bet, but conditions before bets are the same, except in cases of technical and obvious mistakes in the line.
  6. As an amount of bet only the amount confirmed and registered by the company is accepted.
  7. The User is the only person who is responsible for the bet. Once a bet is made and its acceptance is confirmed, it cannot be changed or cancelled by the User. RedStar does not provide any guarantees with respect to the “lost” or “double” bets made by customers. Please carefully check all the bets you have made.
  8. Loss of your password cannot be a reason for the withdrawal rates or cancellation of the request for payment of winnings.
  9. A bet is accepted as soon as it is confirmed by the company. All accepted bets are displayed in the “Bet History”. In some cases, there may be a delay until a bet is listed in your history. In case of any dispute, the time when the bet was registered in the system of the company is considered to be its true submission time. If the user did not receive any notification about the acceptance of the bet, the rate is still considered to be accepted if it is displayed in the “Bet History.”
  10. Failures of communication or other technical failures in customer communications are not a reason for the cancellation of a bet if the bet has been registered in the server.
  11. The Company is not responsible for errors in typing, transfer or counting of bets. In particular, RedStar reserves the right to correct obvious errors made while entering information on betting coefficients and/or calculation of the amounts of the bets (for example, errors in the coefficients indicated in teams incorrectly, incorrectly indicated events, etc.), or declare invalid the corresponding bets even after completion of the event. In the cases of correcting obvious errors bets are returned. The most common types of technical errors are the following:
    • Errors of input of coefficients – when the coefficient (or the setting of the handicap/total, etc.) is displayed without a separator (dot) or with any additional number.
    • Example: instead of the coefficient 1.8, 18 is displayed, instead of 2, 23 is displayed, instead of 3, 30 is displayed etc.
  12. “Mirror Errors” – when the coefficients for players are displayed in a diametrically opposite manner. In this case, the favourite of the game (including a current favourite of live events) is displayed by a coefficient exceeding the coefficient of the outsider of the given event.
    • Example: Basketball. Barcelona-Unicaja. The winner of the match. Instead of 1.2 and 4, 4and 1.2 is displayed.
  13. Writing errors – if all the coefficients are indicated correctly, however, teams are written in an incorrect order (usually occurs for events taking place on a neutral field). Meaning for the previous example: record: Basketball. Unicaja-Barcelona. The winner of the match. 1.2 and 4 instead of Basketball. Barcelona-Unicaja. The winner of the match. 1,2 and 4. Clear indicators of obvious errors are very large differences in the coefficients of RedStar and other bookmakers, the coefficients that are nearly impossible to give in the current situation of the match. The right to determine whether or not an obvious or a technical error was made in any case belongs exclusively to RedStar.
  14. RedStar reserves the right to abolish the bets made on deliberately incorrect coefficients and obvious errors. The customer will be informed about changes in the balance immediately.
  15. RedStar reserves the right to cancel the bets even after the end of the event if these bets are won by the User as a result of a technical failure or an obvious error. The maximum total winning amount per bet per particular event can't exceed 4000 euros. If you make multiple similar bets on the same event and the total winning will exceed 4000 euro all bets will be void.
  16. In cases when due to technical reasons the User’s bets were not provided with the necessary amount of funds in the account, the bets are considered invalid.
  17. In case of mistakenly having credited the means to the customer’s account the latter shall immediately notify RedStar about the mistake. If due to an error a negative balance has been formed at the client, the betting company has the right to cancel the uncalculated bets despite the fact that they were made before the error occurred.
  18. The Company reserves the right to oblige the User to liability for any damage caused to it if the user used a technical or administrative error intentionally when making a deposit and/or during the receipt of money on the account.
  19. The Company is not responsible for the accuracy, completeness and timeliness of the proposed information services, including data on the events of Live and mailing services.
  20. RedStar makes every effort to make the information on Live events (such as results, the time of a game and the statistics of teams /players) be correct. However, this information is displayed only for informational purposes. RedStar is not responsible in case of any errors in this data.
  21. RedStar is not responsible and does not accept any claims regarding the accuracy of the translation from foreign languages of team names and the names of the players. If in the indicated event/match more than one member with the same surname is present and during bet acceptance, the full name of the athlete or other features identifying them uniquely have not been indicated, all bets are refundable. If in the name of the match or in the name of the position one or more entrants are indicated in the line incorrectly (except for errors in translation), that is if the other team/entrant of the represented tournament is indicated instead of the necessary one, all the bets on that event are recognized as invalid and a return is made. Only RedStar has the right to determine the events belonging to this category.
  22. In cases when the specific details of the team such as a particular age group (for example 18 years/to 21 years/youth teams), gender (women) or the status of the team (reserve) are not indicated in the line resulting in the marking of the other team in the line instead of the declared one, all bets on this match are refundable. In other cases when incomplete names or possible grammar errors are indicated in the line, all bets remain in force. If the gender of teams is not indicated in the line, it is considered that the gender of teams is male. In case women’s teams are participating in a match it is necessary to have a detailed indication about it in the line otherwise bets on this match are subject to return.
  23. Date and time indicated in the line are the date and time of discontinuation of betsˈ acceptance on the event (except for Live events) and do not necessarily coincide with the date and time of the actual start of the event. The actual time of the event while counting the bets is considered as the time of the start of the event, which is determined based on the official documents of the organization conducting the competition, as well as the data of RedStar. If the place of conducting a meeting is not indicated in the line, in the list of events the host of the field is indicated firstly, except for competitions of American types of sports. All the information contained in the “cap” to a particular sport, carries an ancillary character. Possible errors in the given information are not a ground for the return of bets.
  24. On acceptance of bets for Live Events there is a set delay, the value of which may vary depending on the sport, market, and other features, and it is determined exclusively by RedStar for security and protection from subsequent bets. For clients, convenience, taking into account the specificity of Live Events in which coefficients change very often a client can choose one of the following options: to “Accept all changes in the coefficients”, “Accept only marked-up bets” or “Do not accept bets if the coefficients change,” which determines respectively whether the bet is accepted if during the time of its arrangement the coefficient changed, at any changes of it, or just in the case when the changed bet exceeds the estimated coefficient of the bet of the client.